Actionable Strategies To Help Your Clients Improve Their Customer Retention

by Kristen LaFrance - @kdlafrance

  • Understand how to sell customer retention plans to your clients
  • Nail down personal touches throughout the customer journey
  • See why congruence in the customer journey (ads, website, product interaction, ...) is so important for client retention
  • Successfully run retention audits for e-commerce brands

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